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Archant Returns Policy

If you're not 100% satisfied with your purchase, you can return any order to us for a full refund when purchased online.

Our Archant 365-day free return policy allows you to focus on the products you want and returns the ones you don't. So, if for whatever reason you're not happy with your purchase we're providing a free returns policy within 365 days of the initial purchase.


Our Return Process is easy to complete.
Simply, visit ‘My Orders’ and click ‘Return’ to follow through the process with your details. We'll get you a return label to print out, which you can affix to the parcel.
You can choose to get a courier to pick up, arrange a courier yourself or drop it at your local post office. Once submitted your return will be approved by our team and refunded once the goods are received. 


1. Log into your Account

Once logged in, click 'My Orders' and select the order you wish to return by clicking 'Return Items'


2. Process your return Online

Fill out your information and select your delivery details. You can choose to get your item picked up, organize return yourself or arrange your own courier provider to pickup.


3. Print the Return Form and Affix to your parcel

Once processed, we'll send you a return form to affix to your package or specify the Return Authorisation number (i.e. RA####) on the package. Please ensure the package is well packed to prevent any damage. Once we've received the items, we'll process your refund. (Note: if you return your items before 30 days you will be credited and no monetry transaction needs to occur)

View our Product Range

View our wide range of high-quality products from sinks to taps, handles and surfaces.
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